FAQ

Contacting our support team is easy.

• We cannot be held responsible for damage occurring during shipment.
• We ensure all items are shipped in undamaged condition.
• There may be slight creases or minor damage to the package, but the contents, especially sweets, are unaffected.

We strive to minimize potential issues; however, please note that packages may be affected by various handling conditions and situations outside of our control during transit by different couriers.

Estimated Delivery Times

For international deliveries: Items ship from Japan and typically arrive within 1-2 weeks from the shipping date. However, please allow up to 4 weeks due to customs procedures or weather.

For domestic deliveries: Items usually arrive within 3 days of the shipping date.

Updated May 2, 2024*

We have shipped to the countries listed below. For other countries, please inquire with us.

Antigua and Barbuda, Australia, Austria, Bahamas, Bahrain, Belarus, Belgium, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Grenada, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Italy, Ireland, Japan, Jersey, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montserrat, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, USA, Vietnam

International Shipping Notice: What to Know Before You Order

This assortment includes a unique collection of approximately 25 types of premium traditional Japanese sweets paired with tea, carefully selected to reflect cultural themes.

Due to the varied nutritional contents of each snack or food item in the assortment, we cannot guarantee that all items are gluten-free or halal.

Due to the varied nutritional contents of each snack or food item in the assortment, we cannot provide information about allergens.

Yes, you can. When ordering, please use the recipient's address as the delivery address and your own email and billing address.

Shipping fees for each country are listed on each product page. Please review the information provided.

Sizes of each product are listed on the product pages. Please review the information provided.

Yes, it is possible. Please make your request by email.

The expiration date for the items is as follows:

■ For international deliveries: Within 60 days of shipment within Japan.

■ For domestic deliveries (standard shipping): Within 30 days of shipment within Japan.

■ For domestic deliveries (chilled shipping): Within 30 days of shipment within Japan.

The expiration date on the original seller’s website may be calculated from the manufacturing date and could be shorter due to the timing of our shipments. However, the expiration date we provide is based on the original date from manufacturing, offering you accurate information.

Yes, you can. Please make your request by email with a photo attached.

All items are exclusive to Japan and shipped directly from Japan.

Items will be shipped within 7 business days after order confirmation.
Please check your order confirmation email.

A shipping confirmation email will be sent once your order has shipped. You can check the tracking number and website provided in that email.

Different countries have specific laws and regulations regarding international shipping. If customs duties or taxes apply, customers are responsible for these fees. [SAKURA thanks] is not responsible for customs duties or taxes that may arise at the time of delivery.

International Shipping Notice: What to Know Before You Order

We accept all major credit cards (Visa, MasterCard, AmEx, Discover, JCB, Diners).

Yes, you can check the delivery status with the tracking number provided using the online tracking system of the courier.

■ For international deliveries:

JAPAN POST https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

■ For domestic deliveries:

Yamato Transport http://track.kuronekoyamato.co.jp/english/tracking

Sagawa Express https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp?_ga=2.237611328.1745656286.1715300813-1648607027

While we take every precaution to prevent shipping damage, some couriers may handle packages roughly.

We cannot be held responsible for damage that occurs during shipping.

Chocolate may be harder to ship safely as temperatures rise. If temperatures in your area exceed 23°C (73°F), minor damage to chocolate is possible. If temperatures exceed 28°C (82°F), there is a risk of chocolate melting during transit. We are not responsible for any damage resulting from temperature changes during shipping.

A confirmation email, including relevant shipping information, will be sent once your order ships.

For further questions or support, please feel free to contact our customer service team.

We recommend checking any customs regulations that may affect shipping before placing your order. International shipments must clear customs, which can cause delays. Once cleared, the package is sent to the local post office. For shipments to the EU, additional information such as passport numbers or tax IDs may be required, and customs duties may need to be paid before clearance.

Please note that customs procedures vary by country and may result in delays or issues with order delivery.

International Shipping Notice: What to Know Before You Order

Some items may be restricted or prohibited from import in various countries. It is your responsibility to ensure that the items you are importing comply with your country's import regulations.

International Shipping Notice: What to Know Before You Order